Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [INSERT CONTACT EMAIL]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at [INSERT CONTACT EMAIL].

---

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

---

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
• Personal care items (such as beauty products).
• Hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item is eligible for return, please contact us before making a request.

⚠️ Please note: We do not accept returns on sale items or gift cards.

---

Exchanges

The fastest way to ensure you get what you want is to return the item you have first. Once the return is accepted, you can make a separate purchase for the new item.

---

European Union – 14-Day Cooling-Off Period

For customers within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

---

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember that banks and credit card companies may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received a refund, please contact us at [INSERT CONTACT EMAIL].