Frequently Asked Questions
1. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. You can check the available payment options at checkout.
2. Do you offer international shipping?
Yes, we ship internationally to multiple countries. Shipping costs and delivery times vary by destination. You can see estimated shipping times at checkout.
3. How long does shipping take?
Orders are usually processed within 1-2 business days. Standard delivery times are:
- Europe: 7-15 business days
- USA & Canada: 10-20 business days
- Rest of the world: 12-25 business days
Expedited shipping options may be available at checkout.
4. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use it to track your package in real time.
5. What is your return policy?
We offer a30-day return policy. Items must be unused, in their original packaging, and with all tags attached. To initiate a return, please contact us at [Your Contact Email].
6. Do you cover customs fees for international orders?
Customs fees, taxes, or import duties may be applied by your country. These are the buyer’s responsibility. Please check with your local customs office for more details.
7. How do I cancel or change my order?
If your order has not yet been processed, you may request a change or cancellation within 24 hours of placing it. Please contact our support team immediately.
8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your package. We will arrange for a replacement or a refund.
9. Do you offer discounts or promotions?
Yes! We frequently run promotions and seasonal discounts. Subscribe to our newsletter to stay updated on exclusive deals.
10. How can I contact customer support?
You can reach us via:
📧Email: [Your Support Email]
📞Phone: [Your Contact Number]
💬Live Chat: Available on our website during business hours.